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406 Are DAPs the Killer Apps? Digital Adoption Platforms for Software Training

4:00 PM - 5:00 PM
Wednesday, April 20

Tracks: Data & Platforms

Learning a new software application has always been a challenge. Traditionally, learners take courses and simulations in the LMS and are given a few tip sheets weeks or even months before gaining access to the system. Then, when they finally go live, they need to remember somehow what they learned and translate it to the real-world of their day-to-day job. It’s an understatement to say this is an inefficient and awkward way to learn anything, let alone a complicated application that is often critical to employee performance and customer satisfaction. Luckily, there is a better way.

Using first-hand case studies of leading Digital Adoption Platforms WalkMe and Pendo, you’ll learn how to bypass the LMS and design, develop, and implement training, support, and ongoing education programs directly into software applications. You’ll see how users can learn by doing, right in the flow of work, getting the help they need when they need it. We’ll explore the balance between content pushed to users versus self-service to prevent pop-up fatigue while ensuring the critical stuff isn’t buried so deep that they can’t find it. You’ll see how traditional onboarding can be moved almost entirely into the platform so that users can learn and apply skills simultaneously. And, you’ll learn about the droves of user data gathered by DAPs and how they can help you see what’s working, what needs to be tweaked, and give insights into that most elusive Holy Grail of L&D training … ROI.

In this session, you will learn:

  • About the leading Digital Adoption Platforms such as WalkMe, Pendo, Whatfix ,and Appcues, and the differences between them
  • How design content specifically for in-application learning
  • Ideas for onboarding and continued learning
  • Using DAPs for release training and comm
  • What questions to ask when deciding which tool would be best for your needs
  • Using user data to find gaps, improve training, and estiamte ROI

Ted Henning

Head of Customer Education


Throughout his career, Ted Henning has been engaged on all sides of the learning continuum; from grad student and corporate trainee, to learning strategist, instructional designer, in-person and online trainer, and associate faculty. He has designed and implemented complex training strategies, developed a wide-range of outcome-based learning content, managed teams of IDs, developers and application admins, used data to drive design and measure outcomes, and presented at multiple conferences. His passion lies in emerging technologies and how they can transform how modern learners acquire new skills and apply them in the workplace. His current focus is on Digital Adoption Platforms (DAPs), using WhatFix, Pendo, and WalkMe to embed onboarding, support, and ongoing training into software platforms, empowering users to learn in the flow of work.