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603 Built for Disruption: Architect an Ecosystem That’s Ready for Anything

1:00 PM - 2:00 PM
Thursday, April 21

Tracks: Management & Strategy

Is L&D ready for what comes next? That may sound like a vague question, given that no one can predict the future. However, as we know all too well, the only constant in the workplace is change. According to Accenture’s 2019 Breaking Through Disruption report, 71% of the 10,000 companies analyzed were either in the middle of or on the brink of significant disruption—and this assessment was completed before the pandemic fundamentally changed how work is done in every industry and region. Whether it’s a new product release, a sudden regulatory change, or a major public health crisis, L&D must have the mechanisms in place to help people navigate through the next big change. We must shift our focus from programs that take weeks to months to implement to repeatable, scalable systems that enable our organizations and workers to become disruption-ready (because you can never be disruption-proof).

Let’s reimagine workplace learning through the lens of disruption. In this session, you’ll assess your existing learning strategy to determine your level of disruption readiness. You’ll map your learning and support capabilities—everything from formal training and performance support to social learning and reinforcement—to the integrated Modern Learning Ecosystem Framework. You’ll learn how to apply a persona-based approach to architecting a frictionless workplace learning ecosystem. You’ll practice applying this new framework to solve familiar workplace challenges, including change management, reskilling, and compliance. Finally, you’ll learn how to collaborate with and influence key stakeholders, including IT, HR, compliance, management, and employees. You’ll walk away with a framework for preparing your organization for what comes next, including the ability to solve today’s most critical performance problems while also helping people develop the knowledge and skill needed to be successful in the future.

In this session, you will learn:

  • How to identify critical gaps in your learning ecosystem
  • How to apply the Modern Learning Ecosystem Framework to architect a disruption-ready organizational learning strategy
  • How to design right-fit learning solutions by applying modern learning personas
  • How to influence stakeholders to think differently about workplace learning in support of your reimagined ecosystem
  • How to apply an integrated learning ecosystem to overcome ongoing workplace disruption

Technology discussed:

Knowledge base, social learning, adaptive learning, performance support

JD Dillon

Chief Learning Architect


JD Dillon became a learning and enablement expert over two decades ago working in operations and talent development with dynamic organizations including Disney, Kaplan, and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping people around the world do their best work every day in his role as Axonify’s chief learning architect. JD is also the founder of LearnGeek, a workplace learning insights and advisory group.