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312 Checkers Serves Up “Crazy Good Learning” for On-the-Job Training

2:30 PM - 3:30 PM
Wednesday, April 12

Tracks: Management & Strategy

Faced with low levels of staffing, challenges from the pandemic, and a general lack of engagement across its learners, the Checkers & Rally’s learning and development team wanted to enhance the training program to ensure it was positioned to effectively train restaurant teams, boost guest satisfaction, and support its business goals.

They needed to better engage current and new team members by changing the way they communicated to the field, which is comprised of 850 locations, 30 percent of which are corporate-owned and 70 percent which are franchised.

Enter “Crazy Good Learning,” Checkers & Rally’s innovative employee learning program that engages team members with video plus mobile and social collaboration across the organization.

In this session you will learn:

  • How to create a training “funnel” for employees to focus learning from onboarding to frontline work so employees get the training they need, when they need it
  • How to implement different types of training modalities to create a unique learning experience for employees to prevent them from getting bored and disengaging
  • How to use both traditional training and microlearning at the point of need to ensure employees have the information they need, when they need it

Theresa Fuller Papaleo

Senior Director, Learning and People Development

Checkers & Rally's

Theresa Papaleo is the senior director of the learning & people development team for Checkers Drive-Thru Restaurants, Inc. She manages a growing team of in-house content developers and in-field training managers and specialists that service both company and franchise restaurants, as well as a director of diversity. Her team impacts and influences the full lifecycle of restaurant performance, beginning with the new restaurant opening process through top-level leadership development. Ms. Papaleo has over 20 years of leadership acumen in learning and development. She is an insightful and operationally-minded leader, owing to her global experience in the restaurant and food service industry.

David Wentworth

VP, Learning & Talent Development Platform Evangelist


David Wentworth is vice president, learning & talent development platform evangelist at Schoox. In his role he is part of the company’s Go-to-Market team, serving to develop and implement a strategy that communicates Schoox’s value proposition at scale. David has more than a decade of knowledge of the HCM market, including a deep understanding of the workplace technology industry, with an emphasis on learning and development. David is a regular speaker at talent management and HR industry events and has authored numerous articles in a variety of learning publications.