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809 Need TNT for your LMS? Tips, Nuggets, and Tricks to Alleviate Frustrations

8:30 AM - 9:30 AM
Friday, April 14

Tracks: Data & Platforms

Series: Instructional Design Summit

Learning management system administration can be incredibly frustrating at times. However, as L&D professionals we know that creating a positive experience in your LMS is pivotal to the success of your learners. Therefore, it is important to find effective, creative ways improve your relationship with your LMS and help alleviate some of the common frustrations that can be distracting and detrimental to both you and your users. In this session, we’ll help to improve your current relationship with your LMS by identifying and overcoming common issues. 

We’ll discuss how to increase your user experience by adding engagement tools and creating user guides and explanatory gifs, which gives users self-guiding tools to understand common functionality. These functionality needs are identified through analyzing user data, which allows us to track patterns of common problems, see what’s working well, and what needs further investigation to make sure your learners’ needs are being met. You’ll also learn how to customize templates and processes to streamline productivity. Lastly, you’ll learn how to analyze your contract and work with your vendor to ensure that you are optimizing useful features, negotiating for your best interests, and eliminating unnecessary add-ons. The goal is to leave this session knowing that you can improve the overall LMS experience for both you and your learners!

In this session you will learn:

  • How to analyze LMS user data to identify current issues with functionality, course engagement, and potential improvement areas
  • Creative ways to develop enhancements to your LMS user experience through engagement tools and leveraging resources, such as badges, user guides, gifs, demos, featured news pages, and FAQs
  • How to analyze your current LMS contract and redefine your relationship with your provider, leading to a better understanding of your options, features, pricing, and customer service
  • Ways to create templates and processes to streamline productivity

Amy Eno

Senior Manager, Education and Learning Technology

American Dental Hygienists' Association

Amy Eno currently serves as the senior manager of education and learning technology for the American Dental Hygienists’ Association (ADHA), helping expand and improve the organization’s continuing education efforts and LMS user experience for its thousands of members throughout the United States. Prior to her role at ADHA, Amy spent six years as a senior instructional designer for the International Association of Fire Fighters (IAFF) in Washington, DC, where she specialized in building leadership development and diversity and inclusion training programs. Amy holds a master’s degree in instructional technology and E-Learning and is currently working toward a doctorate in educational leadership with an emphasis in instructional design and technology from Idaho State University.