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409 Helping Frontline Leaders Accelerate Learning

4:00 PM - 5:00 PM
Wednesday, April 20

Tracks: Micro & Workflow Learning

Many leaders, designers, and trainers rely on frontline leaders to implement training and learning. Unfortunately, the frontline leaders are disinterested in the “added” role of being trainers. However, they can accelerate learning while in the workflow. The challenge is to provide frontline leaders a way of helping their workers improve performance not by more training, but rather by learning while they fix, solve, and improve work. The focus is on doing the work and, consequently, workers learn.

In this session, you will learn how to structure a program for frontline leaders to help them accelerate the learning with their team members. You will look closer into the difference between instructional design and workflow learning. You will start by investigating diagnostic mindset, which propels individuals to continuously fix, solve, and improve work issues. You will discover that the diagnostic process is inherently a discovery and trial and error process that is a perpetual engine for learning. Workers and leaders are constantly learning without them knowing they are learning. This behavior describes the core practice of workflow learning. You will learn how to develop a templatized workflow acceleration of learning by asking key questions: What is the work situation? What is my analysis? What are my proposed solutions? What are my impacts? Where do I find reliable answers? How do I work and network with others to get results? The frontline leaders need not conduct training as train-trainers. They accelerate learning with their teams by improving their diagnostic thinking and processes.

In this session, you will learn:

  • To understand today’s business climate and its new demands on trainers, designers, and L&D leaders
  • How to improve your skills and knowledge to help frontline leaders become learning accelerators, critical thinkers, and problem solvers with their work and experience
  • To increase the capacities of frontline leaders to help team members perform on the job
  • To train frontline leaders on the newest methods in consequence thinking, risk analysis, troubleshooting, experimentation, and results analysis to reduce cost and improve profits
  • How to scale the frontline leaders’ capacities to think about how to deal with unknown, uncertain, and unpredictable work conditions
  • How to train frontline leaders to accelerate “fix-solve-improve work” capabilities

Technology discussed:

Betterup.com, Sightcall.com, SituationExpert.com, Frontline Leaders Accelerator Cards

Ray Jimenez

Chief Learning Architect

Vignettes Learning

Ray Jimenez, PhD, spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray is the author of Workflow Learning, Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, and Story-Based eLearning Design. He has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Mission Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and California Institute of Technology, to name a few. He is the chief learning architect for Vignettes Learning and Situation Expert.