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711 How to Use a Scenario Grid to Develop Award-winning Training

2:30 PM - 3:30 PM
Thursday, April 21

Tracks: Instructional Design

You know that scenario-based training is an effective way to get learners as close to a desired behavior as possible, but are your scenarios falling flat? Are you struggling to make them relevant for learners? Do you feel like it’s a struggle to get SMEs to adequately explain the behaviors, challenges, and decision points learners experience on the job? A scenario grid is a tool that can solve all of these problems and help you develop award-winning training.

This is a hands-on session, so be prepared to do some work. A scenario grid is a worksheet used to develop realistic scenarios that are relevant to learners’ roles and help encourage desired behaviors. In this session, you will convert business goals and learning objectives into specific questions that will be the foundation of your scenario grid. You will also receive tips (and practice with a little role-playing) on coaching SMEs through the answers on the scenario grid. Finally, you will convert the completed scenario grid into relevant scenarios for your course with realistic decision points and feedback. You will see several examples and receive a copy of the scenario grid to take home.

In this session, you will learn:

  • What a scenario grid is and how to use it
  • How to create appropriate questions for SMEs to draw out the story of the learners’ role and behaviors
  • How to lead a scenario grid work-session with SMEs to gain the details on behaviors, challenges, and decision points
  • How to convert the scenario grid into realistic scenarios with relevant decision points and feedback for learners

Tiffany Lombardo

Instructional Design Manager

Cinecraft Productions

Tiffany Lombardo has over 14 years of experience as a learning & development professional. She began her career as part of the L&D team at The Sherwin-Williams Company, where she implemented global learning programs and designed impactful learning for employees, managers, and executives. In 2016, she joined Cinecraft Productions. She holds a bachelor’s degree in English literature from John Carroll University, and a master’s degree in business administration with a focus in human resources from Cleveland State University. 

Jennifer Yaros

Learning Consultant

Cinecraft Productions

Jennifer Yaros is a learning consultant at Cineccraft Productions. She has a passion for creating effective learning strategies that transform behavior and engage learners. Jennifer started as a technical writer and instructional designer, and has advanced into several leadership roles where she delivered training programs and professional development workshops for mid-sized and Fortune 500 companies. She speaks at local and national industry events and is the author of Conditioning Your Mind to Fuel Creativity. After two decades in the consulting industry, Jennifer has a strong sense of customer value, and looks for ways to help clients achieve their business goals.