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804 Lifecycle Learning: Performance at Work

4:00 PM - 5:00 PM
Thursday, April 21

Tracks: Management & Strategy

L&D partners often find themselves lost and frustrated trying to deliver unrealistic expectations to a business that wants simple and fast solutions to its problems. Many times these problems are loosely defined and poorly understood, but require immediate attention. L&D is uniquely positioned to help organizations improve performance and drive results across the lifecycle of learning at work by organizing their programs into two categories: onboarding and optimization.

This session will reverse the conversation of learning at work by beginning with business metrics and key performance indicators (KPIs), aligning them against domains of instruction, and then (and only then) writing learning objectives and developing materials. Some familiar favorites (like Bloom’s Taxonomy) will make an appearance, along with other ways to organize your thinking to drive performance improvement through learning at work. From the first day on the job (onboarding) through the last day in a role (optimization), this session will help you develop a flexible learning program with measurable impact for your learners and your business.

In this session, you will learn:

  • How to anchor a learning program through business metrics
  • How to organize learning design across the full lifecycle of learning at work
  • How to consult with business leaders to drive performance improvement
  • How to help the business think about the relationship between learning and work

Cristina Masucci

Course Manager


Cristina Masucci has progressive leadership experience in learning and talent development, human resources, operations management, and sales enablement for multinational organizations specializing in hospitality, food service, financial services, and facilities management. As a Certified Professional in Talent Development (CPTD), she enjoys partnering with organizations committed to growing their workforce. 

Jeannette Munroe

Senior Director, Sales Enablement


Jeannette Munroe is a lifelong instructional systems designer who has worked in government, non-profit, academic, and commercial markets.  She holds a summa cum laude BA in anthropology from the University of Pittsburgh and an MA in instructional systems design from the University of Maryland, Baltimore County, where she has been a faculty member of the graduate school for the past 16 years. Prior to her current position as senior director for North America revenue enablement at Sodexo, Jeannette was a media spokesperson and communications officer at the Central Intelligence Agency.