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107 Simulations Rebooted: Why We Moved Away From Training Environments

10:45 AM - 11:45 AM
Wednesday, April 20

Tracks: Development & Tools

What is the best way to train a system? In the past we relied heavily on training environments that somewhat mirrored production to give the learner a hands-on feel, however as time went on the limitations of practical scenarios, hours in the day, and funding proved untenable. We needed to find a solution. We were always told to use simulations, but previous examples left a bad taste in our mouth and outsourcing to build what we needed was cost prohibitive. We needed a way to build a simulation for today’s learner that had the look and feel of the system being trained but could also be ramped up as fast and cheaply as possible…and we found it.

In this session, you will hear how we converted all of our training environment scenarios into comprehensive and effective system simulations using Articulate Storyline, and learn how you can do the same thing with software you probably already have. You will be provided with the templates and lessons learned from our team to get started when you get home. We will review how we came to the conclusion that simulations was the better solution, share an example of one of the simulations and compare it to the real environment, break down the components of the simulation to show how it was created, and share best practices, lessons learned, and resources.

In this session, you will learn:

  • How system simulations can be a viable and even superior alternative for many scenarios
  • How to use Articulate Storyline to create the actual simulation
  • What other programs you can use to enhance your simulation that you may already have access to
  • How to enhance the simulation experience using Storyline functions such as triggers and animation
  • How the key to success is a hearty review process

Technology discussed:

Articulate Storyline, Articulate Review 360, Adobe Photoshop, Adobe Audition, SnagIt, Camtasia, WindowWatch

Timothy Crowe

SR Training Mgr Design


Tim Crowe is a training designer for AT&T and a member of the team responsible for creating and launching training simulations across multiple lines of business. Prior to joining the AT&T University team, he was a project manager responsible for launching and maintaining new system tools in the consumer technical space. He holds a BA in communications from Illinois College in Jacksonville, IL.