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EXPOB103 Workflow Learning: The Key to Digital Upskilling and Better Productivity

12:00 PM - 12:30 PM
Wednesday, April 12

Series: Tools & Techniques

The global economy is starting a downturn. Efficiency will be the top priority of organizations. That means employees will be expected to do more, with less. Work happens on software in the modern workplace. For businesses, it is critical to empower their workforces to get the best out of their software application stack to be more efficient and productive.

For L&D leaders, there is a pressing need to demonstrate learning that translates to performance. ‘Digital upskilling’ will have to be done at scale, especially for a distributed workforce. Learning needs to happen in the flow of work, without pulling people from their work environment. Learning needs to be continuous and personalized at scale, to improve knowledge retention. Learning can’t be disjointed. It must go beyond one single task or action at a given time to connect end-to-end processes to deliver integrated experiences that accelerate productivity.

This session will discuss ideas on how L&D can implement workflow learning to digitally upskill their workforces and help improve real business outcomes with better efficiency and productivity.

In this session you will learn:

  • Ways to demonstrate how learning can impact performance
  • Ideas on how to effectively implement workflow learning
  • How Digital Adoption Platforms help L&D to digital upskill their workforces with workflow learning and help improve productivity

Technology discussed:

Digital Adoption Platforms

Laura Sanchez Chaparro

Director of Product Marketing


Laura Sanchez Chaparro is the director of product marketing at Whatfix, where she leads all aspects of go-to-market strategy, product positioning, and messaging for the Whatfix Digital Adoption Platform and a suite of solutions. Laura has more than 15 years of experience leading both national and international product launches at Fortune 500 and 100 organizations, in a variety of industries including healthcare, manufacturing, and telecommunications.