As manager of global regulatory operations for Becton Dickinson, Cleon McClure leads their Learning Center of Excellence. Cleon is an instructional designer and learning developer at BD, with 20+ years of L&D experience. He focuses on assessing and developing user-focused learning for on-demand, searchable answers to knowledge needs. He works with media-rich content to meet users’ needs for basic and continuous learning for measurable performance improvement using a center of excellence approach.