Cleon McClure is a learning design and development consultant with 20+ years of L&D experience. Most recently he was manager of global regulatory operations for Becton Dickinson, leading their Learning Center of Excellence. Cleon focuses on assessing and developing user-focused learning for on-demand, searchable answers to knowledge needs. He works with media-rich content to meet users’ needs for basic and continuous learning for measurable performance improvement using a center of excellence approach.