Manager, Global Training Quality Assurance & Testing
Johnson & Johnson
Courtney Eagan is the quality assurance manager for learning design & development at Johnson & Johnson Global Services. She leads a team of quality assurance specialists responsible for partnering with designers and developers to ensure all learning products are defect-free and promote engaging learning experiences. Before joining J&J, Courtney worked in various operations roles with expertise in finance, quality, and risk management. Courtney holds an undergraduate degree in economics and is currently pursuing her master’s degree in organizational leadership from Michigan State University.